State Farm® Insurance Agent Angel Chaparro
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Abdullah Herrera
November 13, 2024
"Absolutely the best car insurance team ever! Angel is my agent, though I usually deal with Tanner. Absolutely nothing but great news always. Always helpful"
"Abdullah, thank you so much for your review and feedback on your experience with our agency & Tanner specifically, we really appreciate you trusting us with your insurance! "
Teresa “Resa” Ferguson•Clark
September 11, 2024
"Listened to my needs and helped me save money with more options then I had with with previous insurance policies"
"Teresa, thank you for the review, and we're excited to have you choose us for your insurance. Glad we were able to help you save money while providing more options, it is what we love to do for our clients! "
Kaycee Manning
July 18, 2024
"I have been using Angel and his team for years and have referred many of my family and friends to them. The customer service is top notch. I highly recommend Angel Chaparro and his team to take care of all your insurance needs."
"Thanks Kaycee, we appreciate your referrals for our Auto & Home insurance, and are glad you've been continuing to receive great service! "
Rodger Jessop
July 18, 2024
"I’ve worked with Angel Chaparro for 6 plus years and he handles all of my vehicles and multiple rental properties. I have had to file claims on a few of those properties and they have always exceeded my expectations. Very responsive and attentive. I felt like he actually cared for my situation which means a lot when you are going through a natural disaster on your home. I highly recommend him."
"Rodger, thank you so much for the kind review! We're so happy to hear that you've had great claims experience with us, and that you know we care about you and your family. Claims can be a very stressful time for our customers, and we strive to make it as low stress as possible. "
Paige Heaton
July 3, 2024
"Very pleasant experience working with Angel and his team! They were quick to answer all my questions and concerns, very knowledgeable, and made the process of switching insurance companies super easy. I would highly recommend this agency for your insurance needs!!"
"Paige, thank you for your kind review - we're so happy to hear you've had a great experience with us and the service. Also glad that our team has been able to answer your questions about your insurance promptly & accurately. Let us know if there is anything else we can do for you in the future to help you and your friends with your insurance. "
Brent VanDyke
June 28, 2024
"Was with State Farm dating back 30 years to a previous owner of this agency. Once Doris left this office, any semblance of customer service disappeared. Unreturned phone calls, misinformation, and errors in billing and starting new policies. The straw that broke the camel's back: At the end of last year, we received notice that a life insurance policy was going to expire. I called six months ago and was assured it wouldn't expire and the premium wouldn't change. Until I got my bill today and it went up nearly $200 a month. Conveniently, they don't have "notes" of my conversation with the representative who was either incompetent, dishonest, or too lazy to expend the energy to obtain correct information. We will be moving every policy we have to a different agent. We're encouraging our extended family to do the same. I also encourage anyone reading this review to look elsewhere for insurance. You'll be glad you did."
"Thank you for taking the time to share your experience with our agency, we strive to provide great service and learn from any negative customer experiences. We sincerely apologize for the issues you have encountered and understand your frustration. We value long-term relationships with our customers and it is disheartening to hear that our service has not met your expectations since Doris left the office over 5 years ago. We would like to respond to a few of your concerns though, to be fair to any prospective customers & ensure accurate reviews to our agency. Based on the documentation that our team does make, we have always returned calls, it is a point of pride in our agency that if our customers leave a message we respond the same day even if we have to stay after hours to do so. We have had customers complain that we missed a call from them and didn’t call back, but after talking with them they do realize they did not leave a message so we are unaware to call them – but we do return all calls the same day for anyone that leaves a message. We are truly sorry for the frustration with the life insurance policy that was purchased about 11 years prior to your transfer to our agency, as there appears to be misunderstandings when you bought it on how term insurance works. We take this matter seriously and after investigating further to ensure that such incidents do not occur in the future, we do show notes based on a call your wife did have in late December with Kalum where she set up an appointment about the policy, and the reason was that he did explain the policy would increase automatically upon renewal based on how these policies work, and that we wanted to meet to discuss options that you still had available before that happened in July. However, unfortunately you both missed the January meeting to review the options available to you. Our goal is to provide exceptional customer service, and we regret that we fell short in this instance, including attempting to set follow up appointments when we didn’t get a chance to talk again about this policy before the July renewal. We appreciate your loyalty to State Farm over the past 30 years, and after your calls last week where we attempted to go over some of these concerns and ways to resolve them, we understand your decision to seek a different agent. We hope you find they meet your needs and expectations. If there is anything else we can do to assist you during this transition, please do not hesitate to reach out. Thank you again for bringing these concerns to our attention. We take your feedback seriously and will use it to improve our services going forward. Sincerely, Angel Chaparro"
Courtney Johnson
December 13, 2023
"Kalum made the experience of shopping for car insurance easy!"
"Thank you for the review & kind feedback Courtney! We appreciate you choosing us and are happy that you had a great experience with Kalum through the car insurance purchasing process! "
Ashley T
November 17, 2023
"I only chose Angel since my parents had a policy with them but after my parents got into an accident that was not at their fault and seeing the lack of communication from angel in trying to help them fix their car I will be switching my policy to a different agent who is a little more hands on and will be reachable when needed. It has been over a week and they have not yet been able to reach him to go over the claims. new has changed."
"Hi Ashley, I know we spoke about this 2 months ago per our previous post & continued communication with your parents. Sorry to hear you had concerns with a claim for your parents. I am not able to see anything about your or your parents' particular claim - however based on your feedback I can assure you that I and my team follow up on each & every claim within a few days of it being filed and various times over the course of the claim to completion when there are issues occurring. Please do call the office, let them know if something new is going on & we'd be happy to continue to help get this resolved again. We appreciate your feedback and look forward to being able to help your family get the service they need. "
Lois Bowden
November 10, 2023
"I hate dealing with insurance but Kalem was great. He answered all my questions and more importantly reduced our home insurance by $250 while increasing coverage. It was like talking to an old friend... highly recommended!!"
"Lois, thank you so much for the kind review and we are so happy Kalum has been able to give you such great service for your auto & home insurance - we love being able to answer questions and offer great coverage while saving people money. We really appreciate you! "
Lance Wilson
November 7, 2023
"I have worked with Angel since he started and I highly recommend him for insurance and financial services. He does a great job!"
"Thanks Lance! I've really enjoyed working with you over the years on mutual auto and home insurance customers. "
francisco rosas
September 7, 2023
"Angel is the most accountable, nice person for any suggestions about any type of insurance you need (car, home, motorcycle etc)… I have State Farm for more then 5 years and always give me the most time for any questions. Am happy to have State Farm as insurance."
"Thank you for the kind review Frank, we thank you for trusting us to take care your auto, motorcycle and home insurance! "
Kaycee Manning (The Conkrete Room)
September 7, 2023
"Angel and his team has been handling my car and homeowners insurance for years now. It is so great knowing that if I ever have any questions or needs, I can give them a call and they will take care of it. I highly recommend them."
"Thank you for the kind review Kaycee, we sure appreciate you allowing us to take care of your auto and home insurance! "
Jared Bingham
September 7, 2023
"Angel and his staff are top notch. They truly care about doing the right thing for their customers."
"Thank you for the kind review Jared, we're glad you've been very satisfied with us and our service! We really appreciate you! "
Sumner Peterson
September 7, 2023
"This branch provides outstanding service. Couldn't be more happy with my policy and the care that the agents put into making sure my family is protected."
"Hi Sumner, we really appreciate you allowing us to take care of your insurance, and thank you for taking the time to give us a review about our service! "
Lindsey Peterson
July 1, 2023
"Kalum & Angel awesome agents! Get you life insurance, car insurance through them. They treat you real well. Help you the best they can."
"Thank you Lindsey! We really appreciate you allowing us to take care of your insurance and the very nice review! "
Ryan JL
April 5, 2023
"Angel and his team have always been helpful, and I highly recommend giving them a call!"
"Thanks so much for the review, we really appreciate you! "
Jaffet Gonzales
March 13, 2023
"Just started with this agency and while they were able to guarantee a quote, they failed to do the due diligence which resulted in additional changes to my policy premium a month after. Asked them to remove one month`s charge of 18 dollars to help alleviate the extra cost which is now added to my policy, but they wouldn`t. Rep did accept their error in checking additional information, which was decent of them. polite, seemingly assertive, fast response, but do make sure they process and underwrite with all updated info. CUSTOMER BEWARE."
"Jaffet, sorry we were not able to update the rate to the initial date of coverage, and for our error on the initial quote. We do apologize and appreciate your feedback so that we may continue to improve our service levels. If there is anything we can do for you going forward to make your experience with our office better, please do reach out to us and we will do all we can. Thank you again and we do appreciate your feedback and understanding. "
Alex Baldwin
November 11, 2022
"Fantastic to work with; very responsive and helpful, recently helped me save a lot of money on my monthly payment!"
"Thanks Alex for the kind review, we really appreciate you & loved helping you save money and helping you with all of your insurance needs! "
Debbie Crowley
September 16, 2022
"Angel is awesome. Always gets back to you right away. Very friendly staff. Great place for insurance and more!"
"Debbie, thank you so much for the kind review! My team loves taking care of all of our clients' insurance needs - and takes pride in their prompt, friendly service. Thanks again for your continued support of our insurance agency!"
Sarah
July 7, 2022
"Nicest person to work with!"
"Thank you so much Sarah, we really enjoyed talking with you & helping you out with your insurance!"
Bear
June 2, 2022
"Angel was quick and precise with what i’d be getting out of my plan and did the most to make sure i was paying the best possible price for the most coverage. Wonderful customer service as well as communication"
"Thank you Oliver, we really appreciate working with you on your insurance and saving you money! Glad we were able to provide you with the wonderful customer service that we always strive for!"
Rachel stein
May 3, 2022
"Great service! Always prompt responses, and have never had any issues!"
"Thank you Rachel, we really appreciate you! Our team loves making sure that our customers are happy with their service!"
Ryan Harper
April 27, 2022
"Kalum Chaparro helped my cut my monthly payment in half saving me $160 a month, he was forthright, and his integrity is at a high level which I appreciated very much."
"Thank you for the review, our team works hard to save people money and always do what's best for our clients. We really appreciate you choosing us and look forward to continuing to help you for years to come!!"
Amy Oropeza
February 27, 2022
"Great to work with and friendly"
"Thank you! We appreciate you & your kind review."
Sandra Gamon
January 22, 2022
"😊!!!"
"Thanks Sandra!"